Privacy policy

Ultime Velo – Privacy Policy

Ultime Velo is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth).

Information We Collect

We may collect personal information including your name, email, phone number, address, and payment details. This information is primarily collected directly from you but may also be obtained from trusted partners and platforms (e.g., booking systems or marketing tools).

We also collect anonymous website usage data for analytics and improvement purposes.

Why We Collect Your Information

Ultime Velo collects your personal information to:

• Process bookings and sales
• Schedule service appointments
• Provide customer support and communication
• Deliver marketing content (with your consent)
• Fulfil warranty, refund, or order queries
• Prevent fraud and ensure security

Disclosure of Personal Information

We only share your personal data:

• With third-party service providers (e.g., payment processors, booking platforms) who help us deliver services
• When required by law
• With your express consent

Marketing Communications

You may unsubscribe from our mailing list at any time using the link in our emails or by contacting us directly.

Your Rights and Access

You may request access to, correction of, or deletion of your personal data by contacting us. We will respond to all inquiries within a reasonable timeframe.

Policy Updates

This policy may be updated periodically. The latest version will always be available on our website.

Privacy Enquiries and Complaints

For privacy-related concerns or complaints, please contact us at: ride@ultimevelo.com.au

11. Contact

For any questions or concerns, please contact:

Ultime Velo
Shop 15, 64-66 O’Brien Street, Trinity Park QLD 4879
Email: ride@ultimevelo.com.au
Website: www.ultimevelo.com.au